Return and Refund Policy

Thank you for shopping at Viking Intelligence.

If for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. 

The following terms are applicable for only course material and non-affiliated items that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Viking Intelligence, 182-184 HIGH STREET NORTH, EAST HAM, LONDON E6 2JA. UK.

  • Goods refer to the items offered for sale on the Service in this case educational courses.

  • Orders mean a request by You to purchase Goods or Services from Us.

  • Service refers to the Website.

  • Website refers to Viking Intelligence, accessible from www.vikingIntelligence.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so as long as the training material has not been started or accessed.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered as long as the training material has not been started or accessed.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 business days from the day on which We receive the returned Goods and your access to the course material is revoked. We will use the same means of payment as You used for the Order, and You may incur any fees for such reimbursement depending on service used.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods (training material) has not been started or accessed

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
  • The supply of Goods has been accessed and the training process started
  • The supply of Goods have been provided free to You or provided through prize winnings
  • The supply of Goods when cheating or copywriter issues have been established
  • The supply of Goods that was purchased at a discount

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

182-184 HIGH STREET NORTH, EAST HAM, LONDON E6 2JA. UK

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were purchased as a gifts, to include competition winnings or training vouchers from an organisation then they are not eligible to be refunded

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: